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Service Skills Design Improvement Register |
 The core of the Design Improvement Register
(DIR) project recently completed by SM2 was the creation of custom built
components to plug in to Service Skills Australia’s (SSA) existing website
that enable document management and feedback management processes for the
ongoing review and management of the industry training packages. The
brief was to enable full integration with the overall SSA platform and
utilisation of new technology for enhanced performance and security.
The application and
individual components were based on the existing SSA website management
system (on the Joomla! open source framework) currently powering the SSA
website as built by SM2 previously.
Specifically the core activities of the
project completed by SM2 were:
- Consultancy
services to finalise functional and usability design requirements
- Creative
Design services to produce usability interface layout based on
regenerated SSA website layouts
- Web
Development services to build the base DIR application and components
(all built upon the Joomla! Open Source framework –
PHP, MySQL)
- Training and Support
services to up-skill and support DIR operational staff in the use of the DIR
application
Strategy
- Enable
SSA and its consultants to use a fully integrated on-line system to
attract, secure, manage and report on the industry training packages
from a review and feedback perspective Enable industry stakeholders to
provide detailed and specific comment on industry training packages
- Seamlessly
integrate the DIR application into the existing web site
Creative
- SM2
provided creative design services to produce the finalised application
interfaces
Technology
- Joomla!
Content Management System
- Training Package Structure setup: Administrator functionality to enable creation of the
structure and terminology of the training packages
- Training Package Document Management: Administrator functionality enabling upload and versioning
of all documents related to each industry training package. The
system will accept both PDF and Word versions of the documents.
Additional capabilities will include download statistics, user
permission settings, document ownership, archiving, keyword assignment
and bulk uploads.
- Training Package Industry Feedback Facility: Registered user access to the DIR enabling industry
stakeholders to provide qualitative feedback on all elements of the
training packages. The user will be able to see other stakeholder
feedback (identities restricted), summary of SSA actions, their own
feedback, an ability to agree/disagree with stakeholder comments and
ability to search for the package documents they require. The
feedback facility enables the user to view the document whilst entering
their comments on the one screen. Non-registered users will be able to
create a login account via the existing SSA client Management website
component.
- Training Package Feedback Management: Administrator functionality enabling “ticketing / help desk
/ project management” type functionality. This feature enables the
management, categorising, searching, assignment and reporting of
Training Package comments and issues. It provides a group managed,
on-line environment at the core of the DIR.
Training
Package Feedback Register (DIR)
Launched November 2007.
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