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Support and Maintenance Packages

Keeping your online presence up to date is relevant and easy and you can use your pre-paid hours for almost anything!

Just email your updates, support query or changes through to our support desk - it's that easy.

Use your Support and Maintenance package for whatever services you want, such as sending email campaigns, how do I enquiries, updating existing content or adding new content, image editing, adding forms and much more!  Support services can be pre-purchased at a discount price.

SM2 offers 3 packages to suit your needs and an hourly rate for ad hoc support, consultancy and maintenance work.

Annual Economy Support and Maintenance Package

 $1,050 (ex GST)
 
  • 10 hours (valid for 12 months)
  • Ideal for businesses needing quarterly or seasonal updates.
  • Includes 3 FREE hours, save $450!
  

Annual Business Support and Maintenance Package

$2,250 (ex GST)
 
  • 20 hours (valid for 12 months)
  • Ideal for businesses needing monthly or fortnightly updates
  • Includes 5 FREE hours, save $750!
  • + Plus FREE Facebook Page or Group and integration into your website! ($1,200 VALUE)
 

Annual Premier Support and Maintenance Package

$6,000 (ex GST)
 
  • 50 hours (valid for 12 months)
  • Ideal for Businesses needing weekly or daily updates
  • Includes 10 FREE hours, save $1,500!
  • + Plus FREE Social Networking starter package, includes a Twitter Page, Facebook Page and integration into your website! ($2,400 VALUE)
 

Hourly Rate/No Support and Maintenance Package

$150 (ex GST)
per hour

 
  • Hourly rate for ad hoc support, consultancy and maintenance work.
  • Invoiced monthly
 

Or use your package for consultation and services with SM2's:

  • Chief Technology Officer
  • Marketing Officer
  • Web strategist - align your business, technology and your clients.
  • Usability experts and designers - researching, planning and creating the interfaces which will let your clients get the value from your products as efficiently and pleasantly as possible.
  • Community manager - engaging with your client base as an advocate and also an ambassador takes a certain personality and this role is crucial for success in most online businesses.
  • Software development - senior and junior resources in all major languages and environments.
  • Quality assurance and testing - ensuring your product works in all the possible environments for your clients.